about us

 

www.squishmallows.co.uk and www.squishmallows.eu are the official online suppliers for Squishmallows throughout Europe, with the site designed to deliver a positive and safe online experience for all. Please visit our Parent Space for information, guidance, and suggestions on online safety and plush toys in general. 

The full european range of current Squishmallows character toys are available to purchase on this site, with regular new character releases, and even some exclusive collectible products unavailable elsewhere!

Caring for Squishmallows is easy; give them lots of love, wash in warm water and tumble dry on medium heat. The unique Squishmallows products are made of Super soft spandex EF and polyester stuffing, similar to memory foam, for crazy, cuddly fun. 

 

  • Business Information

This www.squishmallows.co.uk and www.squishmallows.eu websites are owned and operated by Blaze XK Limited whose registered business address is Laurnic House, Hamilton, United Kingdom, ML3 7WR, Company Number SC609102, VAT Number GB313603345. These terms are governed by Scottish law and the courts of Scotland shall have non-exclusive jurisdiction.

Our primary Squishmallows business operation is situated at Blaze XK Limited, c/o UKPR, 1 Alderston Way, Bellshill, ML4 3LT, UK.  Most orders are shipped from this central location to wider Europe, with additional distribution centre sites dependent on the delivery service selected at checkout. All mail correspondence should be directed to this address.

 

  • Orders and Delivery

Our dedicated fulfilment centres ensure all packages and Squishmallows products are handled with utmost care, just as you would expect them to be. Your order will be sent in secure Squishmallows branded packaging.

We deliver to the UK and Europe using reliable postage services, however we can’t be held responsible for events beyond our control.

Orders placed before 2pm are processed on the same working day, and afternoon/ evening orders are processed on the next working day. We despatch orders on business days only. Monday - Friday, excluding national holidays.

Orders for UK delivery addresses totalling £14.99 or over qualify for FREE delivery, while UK orders under £14.99 total are charged at £2.99 per order. Mainland European orders from the .eu site are charged €2.99 to €5.99 dependent on delivery destination country. Please select the appropriate option at checkout.

Deliveries are made Monday-Friday only, and available only to UK and European locations listed at checkout. 

UK orders will typically be delivered within 3 business days of order being shipped, and mainland Europe locations between 4 and 7 business days of order being shipped.

Once you’ve placed an order, you’ll receive a confirmation email within 4 hours, and then a further shipping notification email which will include tracking details so you know when your squishmallows will be with you. Please note: the second email will be sent the evening following shipping, in order to provide customer accessible tracking information for your local courier service.

 

  • Returns

We deal with returns on a case-by-case basis - please get in touch with us to let us know if you’d like to return something. Before sending the product, please complete a return request in your customer account, or via the link shown at the base of our website using your original order number.

Item return costs are the responsibility of the customer to the original shipment location, and we recommend a signed for delivery. Items with a return requested within 14 days of delivery, will receive a full product value refund within 3 days of product arrival at our returns centre.

 

  • Payment processing

Payment is processed using secure Paypal and Adyen transaction services, with all products and services listed and charged in GB Pound Sterling (£) on squishmallows.co.uk and EURO (€) on squishmallows.eu. More information regarding our security, cookie, data, and privacy policy is available using the appropriate links at the base of every site page.

 

Please read our terms and conditions page for further information

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