Orders and Returns
Orders and Delivery
Our dedicated fulfilment centre ensures all packages and products are handled with utmost care, just as you would expect them to be. Your order will be sent in secure Squishmallows branded packaging. Orders placed before 2pm are processed on the same working day, and afternoon/ evening orders are processed on the next working day. We despatch orders on business days only. Monday - Friday, excluding national holidays. Orders of £10 or over qualify for FREE delivery. Orders under £10 are charged at £2.49 per order. Please select the appropriate option at checkout. Deliveries are made Monday-Friday, and only available only to UK addresses, typically being delivered within 3 business days of order being placed. Returns Item return costs are the responsibility of the customer, and we recommend a signed for delivery. Before sending the product, please complete a return request in your customer account, or via the link shown at the base of our website using your original order number. Items with a return requested within 14 days of delivery, will receive a full product value refund within 3 days of product arrival at our returns centre.