Terms Conditions


Welcome to our website! We hope you enjoy your visit and come back soon.

Please read these Terms and Conditions carefully before using the Site. By using this site you signify your consent to these Terms and Conditions. If you do not agree to the Terms and Conditions, please do not use the Site.

  • Overview

www.squishmallows.co.uk and www.squishmallows.eu are the official online stores for Squishmallows throughout the UK and mainland Europe, with the site bringing a positive and safe online experience for all. The full UK range of Squishmallows character toys are available to purchase, with regular new character releases, and even some exclusive collectible products unavailable elsewhere.


  • Ownership

The www.squishmallows.co.uk and www.squishmallows.eu websites are owned and operated by Blaze XK Limited whose registered business address is Laurnic House, Ross Cottage Drive, Hamilton, United Kingdom, ML3 7WR, Company Number SC609102, VAT Number GB313603345. These terms are governed by Scottish law and the courts of Scotland shall have non-exclusive jurisdiction.

Our primary Squishmallows business operation is situated at Blaze XK Limited, c/o UKPR, 1 Alderston Way, Bellshill, ML4 3LT, UK.  Most orders are shipped from this central location to wider Europe, with additional distribution centre sites dependent on the delivery service selected at checkout. All mail correspondence should be directed to this address.

We maintain the Site for your personal entertainment and information. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, home personal use only, provided you keep intact all copyright, trademark and other proprietary notices. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this Site including the text, images, audio and video for public or commercial purposes, without our written permission.


  • Copyright

You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. We do not warrant or represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by or affiliated with us. Images are either our property or used with permission by us. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.  Squishmallows images are reproduced with permission from ©2019 Kellytoy® U.S.A. Inc. Los Angeles, CA 90058 All Rights Reserved


  • Accuracy

We use reasonable efforts to include accurate and up-to-date information on the Site. However, we make no warranties or representations as to the accuracy of the information. We assume no liability or responsibility for any errors or omissions in the contents of this Site. 


  • Warranty

Furthermore, your use of and browsing on this Site is at your risk. Neither we nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "as is" without warrant of any kind, either expressed or implied including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that some jurisdictions may not allow the use of implied warranties, so some of above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. We also assume no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.


  • Communication

Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by us or our affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information. 


  • Trademarks

Trademarks and logos, displayed the Site, are trademarks of Blaze XK Limited. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without our written permission or such third party that may own the trademarks displayed on the Site.  Squishmallows trademarks and logos are reproduced with permission from ©2019 Kellytoy® U.S.A. Inc. Los Angeles, CA 90058 All Rights Reserved


  • Links

We have not reviewed all of the sites linked to the Site and are not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk. This Site may contain links to other Web sites operated by third parties. Such links are provided for your convenience only. We do not control such Web sites and are not responsible for their content. The fact that this Site contains links to other sites does not mean that we approve of, endorse or recommend those sites, nor does it imply any association with their operators. We disclaim all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party Web sites or content therein directly or indirectly accessed through links in this Site. 


  • Orders and Delivery

Our dedicated fulfilment centres ensure all packages and Squishmallows products are handled with utmost care, just as you would expect them to be. Your order will be sent in secure Squishmallows branded packaging.

We deliver to the UK and Europe using reliable postage services, however we can’t be held responsible for events beyond our control.

Orders placed before 2pm are processed on the same working day, and afternoon/ evening orders are processed on the next working day. We despatch orders on business days only. Monday - Friday, excluding national holidays.

Orders for UK delivery addresses totalling £14.99 or over qualify for FREE delivery, while UK orders under £14.99 total are charged at £2.99 per order. Mainland European orders from the .eu site are charged €2.99 to €5.99 dependent on delivery destination country. Please select the appropriate option at checkout.

Deliveries are made Monday-Friday only, and available only to UK and European locations listed at checkout. 

UK orders will typically be delivered within 3 business days of order being shipped, and mainland Europe locations between 4 and 7 business days of order being shipped.


  • Returns

We deal with returns on a case-by-case basis - please get in touch with us to let us know if you’d like to return something. Before sending the product, please complete a return request in your customer account, or via the link shown at the base of our website using your original order number.

Item return costs are the responsibility of the customer, and we recommend a signed for delivery. Items with a return requested within 14 days of delivery, will receive a full product value refund within 3 days of product arrival at our returns centre.


  • Ordering Online

When you order with us, your data is safe and we’ll confirm when your order is placed and when it’s sent out to you.

By placing an order on our website, you sign up to a customer account (which you have to be 18 or over to do). By doing this, you agree to giving us this information:

Your real name

Your email address

Your billing address

A delivery address (which might be the same as your billing address)

When it comes to your data, you can be assured that it will only be used in line with our privacy policy.

When you’re ready to complete your order, you’ll be taken to the check out page where you’ll be able to select your delivery method (and your billing/shipping address), apply any discount codes and include your payment method.

Once you’ve placed an order, you’ll receive a confirmation email within 4 hours, and then a further shipping notification which will include tracking details so you know when your squishmallows will be with you. This second email will be sent the evening following shipping, in order to provide customer accessible tracking information for your local courier service.


  • Payment & Security

In summary: You can pay by card or PayPal and we fully comply by Data Protection laws.

When you make an order, all processing is completed by our payment provider, Adyen, using the following information

- Financial Information, including bank account and payment card details

- Transaction Information, including details about payments to and from you and other details of products and services you have purchased from us

We accept Visa, Mastercard, and UK Debit Card. We also accept PayPal payments. We do not accept cheques or payments over the phone.

Payment will be taken in GB pounds (£) on squishmallows.co.uk or EURO (€) on squishmallows.eu. If applicable, other currency cards/ bank accounts may be charged by their providor according to their exchange fees at that time. 

To find out more, please read our Privacy Policy


  • Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event or accident beyond our reasonable control and includes but is not limited to:

- Strikes or other industrial action.

- Civil commotion, terrorism or threat of, war or threat or preparation for.

- Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.

- Disruption to supplies or delivery methods.

- Acts of government or regulatory bodies.

- Disruption to public or private telecommunications networks.


  • Complaints

Let us know if something’s not right and we’ll do our best to get it fixed.

We’re all about making things right, so if something goes wrong, we always go out of our way to help.

If you have an issue relating to our Terms & Conditions or products, we’ll attempt to resolve it using our internal complaints-handling procedure. To request assistance, please send relevant information to customerservice@squishmallows.co.uk


  • The Contract

In summary: You buy products, we confirm the order, then send them to you.

After placing your order you will receive an order confirmation email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

If we do not confirm acceptance we will refund your payment and likewise, if we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales.

Once we accept your order, a contract to purchase and deliver products takes effect between you and Blaze XK Limited. You pay the sum that you see on the checkout page, together with the delivery charge (unless your order qualifies for Free delivery). When you successfully complete your order with payment your products will be shipped to you. Tracking detail is available from distribution centre to your door. 

From that point, you’re responsible for taking care of your new squishmallows!

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.


  • Prices & VAT 

Our prices, as stated on our website, are in either pound sterling (£) for the UK site or Euro (€) for European site, and include VAT/ TAX ,where applicable. We reserve the right to alter prices at any time. Payment will be taken in the currency shown on each site, and if applicable, your card will be charged according to the exchange rate at that time.

If you have placed an order specifically on squishmallows.co.uk for delivery to either a UK or EU address, the payment taken will be in GBP including VAT at the applicable rate for UK, and the amount of VAT will be shown on your email sales notification.


  • Cookies

We may collect web traffic cookies to understand how you use our website and for marketing activity. For more details about how we use cookies, please see our Privacy Policy accessible using the links at the base of every Site page


  • Your Statutory Rights

Nothing in these terms affects your statutory rights.


  • Revision

We may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound. 

To Top